Privacy Policy
How we collect, use, and protect your personal data.
Last updated: 7 March 2026
Courtix Hosting ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, in compliance with applicable data protection laws.
1. Information We Collect
We may collect and process the following personal data:
- Identity information: Name, company name, job title.
- Contact information: Email address, phone number, business address.
- Payment information: Card type, last four digits of your card number, billing address. Full card details are processed by our payment provider and are never stored on our servers.
- Technical information: IP address, browser type and version, time zone, operating system.
- Usage information: Pages visited, services purchased, communication history.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide and deliver the services you have purchased.
- To process payments and send transaction confirmations.
- To communicate with you about your account and our services.
- To respond to your enquiries and provide customer support.
- To comply with legal and regulatory obligations.
- To improve our website and services.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: Processing necessary to deliver services you have purchased.
- Legitimate interests: Improving our services, preventing fraud, and ensuring security.
- Legal obligation: Compliance with applicable laws and regulations.
- Consent: Where you have given explicit consent for specific processing activities.
4. Payment Security
All card payment transactions are processed through our payment provider, Wise, a regulated financial institution. Your card details are:
- Encrypted using industry-standard TLS (Transport Layer Security) encryption during transmission.
- Processed in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements.
- Never stored, logged, or retained on our servers in any form.
We only retain a record of the transaction (amount, date, last four digits of card) for accounting and customer service purposes.
5. Data Sharing
We do not sell, trade, or rent your personal data. We may share your information with:
- Payment processors: To process card transactions securely.
- Infrastructure providers: Partners who help us deliver services.
- Legal authorities: When required by law or to protect our legal rights.
All third-party service providers are contractually obligated to protect your data and process it only as instructed by us.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically:
- Account data: Retained while your account is active and for 2 years after closure.
- Transaction records: Retained for 7 years as required by US tax and accounting regulations.
- Communication records: Retained for 2 years.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Restriction: Request restriction of processing of your data.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, contact us at hello@courtix.com. We will respond within 30 days.
8. Cookies
Our website uses only essential cookies necessary for the website to function properly. We do not use tracking cookies, analytics cookies, or advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be indicated by the "Last updated" date at the top of this page.
10. Contact
For any questions about this Privacy Policy or how we handle your data:
If you believe your data protection rights have been violated, you may file a complaint with the relevant data protection authority in your jurisdiction.